FAQs

One of the top advantages of hiring professional Magic Broom office cleaners is that you can ask for a service customised to your specific needs. You can create a cleaning schedule that complies with your business hours. If you are looking for a high-quality cleaning at a reasonable price, we can help you!

To ensure an excellent service, Magic Broom employ only the most reliable and experienced cleaners. We focus on paying attention to detail and always listen and respond to our client’s needs. We have a series of protocols in place to ensure our high standards are always met. We also have a dedicated customer service team available to answer any of your questions.

Contracts start from just 2 hours per week. We listen to your needs and work with you to ensure you have the appropriate number of hours to get the job done.

All of our staff are trained to industry standard. We train on-site to ensure we are prepared for each job. All staff have got the latest COSHH (Control of Substances Hazardous to Health) training and are trained to use the correct PPE (Personal Protective Equipment).

Yes, our £1 million comprehensive insurance cover delivers total peace of mind. Accidents can occasionally happen, if they do, we ensure that everything is resolved as quickly as possible.

We hire only the most motivated, reliable and experienced cleaners. All candidates go through a rigorous selection and recruitment process. This helps us make sure our employees will be a good fit and means you can rest assured you are in good hands.
The first stage is a telephone interview, followed by a second stage test clean with a face to face interview. References are always checked before hiring.

You can book a cleaner as often as you like. Daily visits are a popular choice for our commercial clients but 4, 3, 2 days and even 1 day per week clean, can also be organised. If you have something special going on, you can book a one-off visit, either in addition to your regular clean or just that once.

We will need your name, address, email address and contact telephone number. We’ll also need to know the size of the premises and will also ask you some questions to help us fully understand your needs. This is usually all achieved through the enquiry/registration form on the website. Once we have some basic details about your property and required services we will send you a quote by email.

If your cleaners arrive and find the requirements are very different to those described they may not go ahead with the job. Instead, the price may need to be adjusted. You would be advised of any change before they started cleaning the property. It is very unusual for this to happen as most people do describe their property and requirements fairly.

All cleaning products are included in the price. The list of products used by our cleaners:
Bleach, Antibacterial spray, Limescale remover, Glass cleaner, Stainless steel, Furniture polish, Sponge, scourers, Duster, Microfiber cloths.

We just ask to access your hoover, mop and bucket or any mop which is preferred to your kind of floors. The hoover needs to be fully charged ( if cordless), empty and in good working condition.

If you would prefer our cleaners to use your products, please let us know when you make your booking. 

Cleaners can hold a set of keys for your property, so you do not have to be there when they clean. Many customers move to this option within a few weeks of having regular cleaning as it’s so convenient for them. If you are at the office or your workplace when cleaners are working, they are as discreet as possible and try not to cause unnecessary disturbance.

Cleaners carry the equipment they need to complete your clean to the highest standards without using any of your equipment or products.

If you would prefer our cleaners to use your products, please let us know when you make your booking.

It will not be necessary for you to leave notes daily for the cleaners unless your needs have changed since you first registered for cleaning. If you have something special you would like the cleaners to do within the time booked, you can leave a note or let us know by email and, we will make sure the cleaner gets the message.

Yes, we supply high-quality cleaning materials and are happy to work with you to manage the supply of any consumable products. This reduces your administrative expenses and ensures you always have the stock you need.
If you would prefer, we can use your own chosen cleaning materials.

If you aren’t happy with the service you receive from your cleaners, then please let them know. Cleaners don’t want to have unhappy customers. It’s important to report any concerns as soon as possible, ideally at the time of the cleaning visit so any issues can be dealt with. If this doesn’t work, you can let us know and we will do our best to help.

Cleaners will always provide their refreshments, such as bottled water. If you want to offer a cup of tea or something then that is completely up to you. If the weather is hot or the clean is over three hours then the cleaners may stop for a short break. This should, however, not impact on the quality of your home clean.

We can sometimes help at short notice but booking in advance will help ensure you get the date and time of day you prefer.

Yes. Once you have received the formal quotation from us and are serious about going ahead, we will be happy to provide you with customer references to help you finalise your decision. We also have many testimonials from our existing customers on our website.

Each Independent Team member is taken through our 8 steps rigorous verification process:

1. Application review.
2. Initial phone interview.
3. The first background check.
4. Dbs check/ u check.
5. Work history verification.
6. Professional and personal reference check.
7. Face to face personality assessment.
8. Trial Cleaning (we only hire friendly and easy to work with cleaners) After all this you be can sure your team will not only be great cleaners but also hard-working and personable.

When you book your clean you decide what day and time is best for you.

For regular services an invoice is issued at the end of each month. The best way to pay for cleaning services is to make a bank transfer.

To ensure the continued health and safety of all personnel of Magic Broom, our clients and members of the public, it is important we all work together during these challenging times. Therefore we would be extremely grateful if you could get in touch with us if any of the following situations apply to you or your organisation, to allow us to take appropriate action as soon as possible. Please let us know if:

• You have plans to close your building during this period.
• You are working outside of your normal hours, which could affect our cleaning schedules.
• There are potential access issues to your premises.
• You, a colleague or any of your personnel has tested positive for COVID-19 and there could be a chance one of our personnel could be affected while visiting your site. Likewise, if any Magic Broom employees test positive having recently cleaned at your site, we will inform you as soon as possible.

Magic Broom cleaning services is still open for business and continues to serve clients throughout the Bristol area. We provide our customers with a wide range of services, which are vital to keeping running in these challenging times and are, therefore endeavouring to continue to service our clients’ premises as normal. Our focus throughout the current situation is to ensure our clients’ premises are clean and sanitised to the highest levels whilst maintaining the health and safety of all personnel.

Our cleaners provide regular commercial cleaning as well as one-off commercial. Deep cleaning is a thorough clean of your premises and it is recommended if your business hasn’t been cleaned professionally in the last three months. For the full list of tasks please click here: Our Services.

Unfortunately, we don’t provide carpet cleaning.

A deep clean is recommended for our new clients and clients who haven’t had their business professionally cleaned in the last 3 months.

Magic Broom Cleaning services is providing deep cleans ensuring all the surfaces, key touchpoints and other areas are thoroughly cleaned and sanitized.

For the full list of tasks please click here: Our Services.

Because we price reasonably, we do not offer additional discounts.